Critical Rescue International Job Vacancy : Mental Health Operations Manager

Critical Rescue International (CRI) was founded in 2001 as Nigeria’s first advanced paramedic (Emergency Medical Services) company. Over the ensuing years, we have developed a strong international reputation in the areas of health information and advice, medical assistance, primary healthcare, emergency and non-emergency medical response, benefits administration, and industrial health services.

We are recruiting to fill the position below:

Job Title: Mental Health Operations Manager

Location: Lagos

Person Specification
Competency requirements:

Indicators:
- Personal values
- Passionate about Mental Health
- Understands concept of wellbeing and promotes mental health wellbeing
- Commitment to own personal and team development

Education & Qualifications

Bachelor’s degree in Psychology, Social Work, or Counselling and an MSc. in Clinical Psychology level or Should have an MBBS and should have completed a residency program in Psychiatry
Certifications and knowledge in the use of psychological assessment tools and psychotherapy
Ability to keep up with current trends of practice
Must have completed the N.Y.S.C

Experience and Abilities:

At least three years’ experience in developing and executing mental health services
Knowledge of EAP and Psychometric testing
Project management skills and experience Proven track record in leading on Projects within the mental health and wellness
Ability to write high quality proposals and service reports
Able to Establishes staff and provider schedules, allocation of staff, and assures effective patient care. Works with Administration to ensure
Understands how to create and alter provider templates
Able to orientate and rotate office staff through various office duties to ensure cross coverage in all job areas.
Able to set departmental goals and monitor staff progress toward goals.
Able to conduct and manage office staff meetings regularly.
Able to ensure patient satisfaction surveys are distributed and results tallied and reported monthly.
Able to ensurethat service provider templates are used appropriately.
Able to administer HR policies and procedures and ensure staff compliance.
Able to ensure staff meets deadlines on projects assigned i.e. annual training, health requirements.
Experience of putting together viable budgets for mental health services
Ability to lead and motivate a project team to get the best out of individuals
Understanding of services for people with Mental Health issues.
Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.
Ability to monitor service operations
Experience in training and research

Skills:

Strong interpersonal, oral and written skills
Ability to critically evaluate business development opportunities
Ability to plan workload considering conflicting priorities and deadlines
Ability to work effectively to deadlines and support others to meet tight deadlines
Excellent presentation skills
Ability to use Microsoft Office Suite or equivalent to analyse data and prepare professional documents
Managing others
Experience of encouraging the development of staff at all levels
Ability to encourage innovation and continuous improvement when managing projects
Ability to coach and mentor team
Managing relationships
Encourages team working and skills sharing
Encourages an open, positive and outward-looking culture by role modelling