General Manager at Sweetkiwi Food & Beverages

Sweetkiwi is the premier one stop shop for delicious premium healthy frozen yogurt. We introduced a frozen yogurt concept that gives customers complete creative control of their dessert.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Nigeria

Position Overview

• Manages the overall operations of the business, its financials, exercising discretion while doing so.
• Ensures company standards are met and all associates comply with all corporate store policies and procedures.
• Upholds and executes the vision, mission, policies of Sweet Kiwi and assists others in doing the same.
• Ensures customer experience is satisfactory at all times.
• Is responsible for the promoting the professional growth and development of the entire team.

Essential Job Functions

• Management and scheduling of staff effectively and efficiently.
• Controls store operational costs (Food, Labour, Maintenance etc.)
• Manages inventory managers and staff to ensure proper monitoring of inventory.
• Coordinates training, continuous coaching and development of newly hired staff and all staff.
• Ensures all Associates adhere to company standard, policies and procedures.
• Ensure product served to customers meet Sweet Kiwi standard.
• Provides counseling, coaching, discipline and mentoring to associates as warranted.
• Conducts weekly management meetings and monthly village meetings.
• Ensures all stores are in compliance of all Local, State and Federal regulations
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health and safety standards are maintained at all times.
• Spends time in each store to ensure compliance, evaluate staff members, meet with customers, understand service gaps and resolve deficiencies.
• Ensure company standards are met and associates comply with policies and procedures.
• Overall management of all stores, supervision of all subordinate staff and policy implementation.
• Employee staffing, Training and development.
• Setting goals and ensuring all stores and teams meet their goals.
• Upholds and executes the vision and mission of Sweet Kiwi and assist others in doing the same.
• Demonstrate Leadership and vision in managing staff groups and major projects or initiatives.
• Manages financial acumen for all areas including financial reporting with sales reports P&L reports, writing and adhering to annual budgets, cash handling, waste and monthly management reports.
• Monitors monthly balance sheets, budgets, nominal roll, payroll, vendor payments and complete operational accounting in collaboration with accountant.
• Analyzes and creates trend for financial data.
• Is knowledgeable on HACCP controls along with proper storage and use of food.
• Plans menu in consultation with Chef.
• Other job-related activities as requested by Managing Director.

Key Performance Indicators:

• Business performance
• Food Cost
• Labour Cost
• Customer Satisfaction
• Staff Performance

Requirements
Cultural Qualifications:

• Honest & Kind – We work and live with great integrity, transparency and compassion.
• Humble – Modest, Respectful and Open. We are modest, respectful, open and never arrogant, despite our successes. We grow by giving and accepting honest feedback, even when it is personally challenging.
• Heart & Soul – Passionate and Committed. We seek quality of expression that touches our deepest relationships beyond the surface. This perspective permeates the way we live, the way we work and the choices we make.
• Team Work – Selfless and Team First. We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings.
• Imaginative – Innovative, bold and Whimsical. An open mind and fresh ideas. Continuously evolving and creating new possibilities in our products, the way we do business and our interactions with others.

Candidate Expertise:

• Quality International experience
• Team Management
• Understand marketing and social media communications- Excellent English communication skills
• Multi- Unit management
• Launching and mobilizing franchise units
• Knowledge on how to launch a concept
• Directly involved with sales and business development
• A fresh and passionate approach to food and beverage
• Experience with QSR type concepts is essential
• Experience with concept development is essential
• Ability to create budgets, flash reports, financial targets and forecasts
• Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports
• Strong catering experience required
• Conformity to the highest standards of personal integrity and ethical behavior.

Core Competencies:

• Entrepreneurial spirit, hardworking, energetic and natural strong leader.
• Ability to maintain confidential information in the strictest of confidence.
• Ability to actively listen and address associate concerns, comments or issues.
• Knowledge of staffing, scheduling and inventory processes/
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.
• Ability to maintain a fast pace.
• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Management skills.
• Ability to handle responsibility.
• Ability to communicate clearly and concisely.
• Ability to lead others in always upholding company standards.

Application Closing Date
Not Specified.

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