Customer Service/Front Desk Supervisor at Tirta Ayu Spa Nigeria
Tirta Ayu Spa Nigeria is the leading Traditional Javanese herbal Spa in Nigeria. We bring you authentic Javanese Spa treatments with a blend of ancient therapeutic remedies and modern day spa rituals for healthy living and total well-being.
We are recruiting to fill the position below:
Job Title: Customer Service/Front Desk Supervisor
Location: Lagos
Responsibilities
- Your primary responsibility is to ensure an optimal experience for all Spa guests. The emphasis is on excellent customer service.
- Responsible for greeting clients, answering telephones and responding to enquiries.
- Responsible for taking bookings and scheduling appointments appropriately.
- Check-in Spa clients as they come in for their scheduled appointments.
- Responsible for cashiering, processing gift cards, giving tours of the spa facility, promote services and product sales.
- Responsible for dealing with client cancellation and effective management of time.
- Follow up with guest enquiries and reservation requests over the telephone and via email
- At all times provide a positive and friendly attitude and appear professional and well groomed when attending to clients.
- Also ensures daily maintenance of the spa’s lobby/reception area.
- Attend to some clerical duties that may be assigned.
Requirements
- A Bachelor’s Degree from any discipline.
- Minimum of 1-2 years’ experience in customer service role or in the hospitality industry.
- Knowledge of and familiarity with Spa etiquette.
- Excellent oral communication skills in English.
- Excellent customer service skills and strong interpersonal skill.
- Not older than 30 years by December, 2019.
- Ability to work under pressure with little or no supervision.
- Good computer usage skills.
Application Closing Date
Ongoing.
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