Customer Service Representative at Beacongate Limited

Beacongate Limited – The company is primarily set up to help transform the latent abilities and potentials of Entrepreneurs, Professionals and Executives and make them realize their full potentials as well as create leadership brands that would make them distinct. This involves using approaches that lead to self discovery, awareness of situations, empowering for positive actions and actualization of goals and visions. We offer customized solutions to meet your personal and business needs.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos

Responsibilities

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Requirements

Saturdays is a must
OND Degree holder only
Good people skills
Must have a good command of the English Language
Must possess ability to read, spell, complete phone orders and follow instructions
Must be outgoing (this is not a position for a shy person)
Must be smart, active and have a strong ability to handle work pressure

Salary