Graduate Call Center Agent at Workforce Group
Workforce Group – Our client, is currently recruiting suitably and qualified candidates for the position below:
Job Title: Call Center Agent
Location: Lagos (Island and Mainland)
Job Description
- He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs clarify information; research every issue and providing solutions.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to upsell products when they arise.
Requirements
- HND/BSc in any discipline.
- Must not be more than 28 years old.
- Excellent spoken English with impressive interpersonal skills
- Must be Fluent in English and one other Language
- One or two years’ experience working in a related job role.
- Must be resident in Lagos.
Perks:
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
Remuneration
Attractive Basic pay and other benefits
Application Closing Date
25th July, 2019.
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