Quality Assurance Specialist at Accion Microfinance Bank Limited

Accion Microfinance Bank Limited – Established in 2006, began operations in May 2007 on license from the Central Bank of Nigeria. Our management team comprises seasoned and distinguished professionals from diverse backgrounds complemented by the expertise of our technical partners, ACCION International. At Accion Microfinance Bank our core values, business philosophy and methodology distinguish us as one of the leading microfinance banks in Nigeria.

We are recruiting to fill the position below:

Job Title: Quality Assurance Specialist

Location: Lagos

Job Responsibilities

Draft quality assurance policies and procedures
Interpret and implement quality assurance standards
Evaluate adequacy of quality assurance standards
Review the implementation and efficiency of quality assurance measurement systems
Plan, conduct and monitor testing and inspection of products and services to ensure finished product quality
Document internal audits and other quality assurance activities
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
Analyze data to identify areas for improvement in the quality assurance system
Providing regular updates of receivables to management
Develop, recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Co-ordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Monitor risk management activities
Responsible for document and version management
Assure ongoing compliance with quality and industry regulatory requirements
Oversee product test management including but not limited to creating test strategy and detailed test plans for products; overseeing the test execution; test reporting

Qualification & Experiences

Minimum of First Degree/ Higher National Diploma (HND) in management studies, technology, process engineering, or any relevant discipline
Minimum of 4 years working experience in Banking/ IT/ Analytics and Service Measurement

Key Performance:

Good numerical skills and an understanding of statistics
Excellent communication skills, ability to present financial information effectively
Planning, organisation and time management skills

Required Knowledge:

Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma certifications,
Technology proficiency – Proficient in the use of modern technology
Product management, quality inspection, auditing and testing experience
Knowledge of digital solutions, services and products
Knowledge of innovation in financial services
Knowledge of ideation and prototype development
Knowledge of stakeholder management
Knowledge/experience with software testing tools
Knowledge of project management
Knowledge of basic programming skills
Knowledge of market trend analysis
Knowledge of digital security