Analyst, Fraud Investigations at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Analyst, Fraud Investigations

Location: Lagos

Job Description

Provide expert assessments, analytics, monitoring and reporting on fraud investigations and forensics, within the policies, procedures and standards set for Fraud Risk Management; and to report to the manager/senior manager
Recommend additional tools and methods that could be deployed in combating breaches to MTNN policies, processes and procedures
Prioritise high fraud risk assessment and investigation, ensure correct process is followed in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are dully and thorough analysed in a timely manner.
Participate in the planning investigation/assessments into fraud risks.
Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations.
Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents.
Monitor the status of recommendations made from the fraud investigation report, and provide timely feedback to manager.
Monitor the adherence to the defined fraud investigation and forensic framework, and make the appropriate escalations if necessary.
Ensure fraud investigations are aligned to policies, procedures and standards to mitigate identified fraud risk.
Provide suggestions to enhance fraud investigation policies, procedures and standards.
Assist in performing Quality Assurance assessments in relation to OPCO Forensic Services units and investigations performed.
Resolve customer issues within the scope of existing service level agreements.
Assesses the level of risk and makes decisions which directly impact the customer experience and risk to MTNN
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.