Account Manager at Kantar Worldpanel

Kantar, backed by Bain Capital, is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 25,000 people help the world’s leading organisations succeed and grow.

Our Worldpanel colleagues are the global experts in shopper behaviour, offering continuous monitoring, advanced analytics and tailored solutions to inspire successful decisions by leading organisations worldwide. Worldpanel turns purchase behaviour into competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG.

We are recruiting to fill the position below:

Job Title: Account Manager

Job ID: R039584
Location: Ikorodu Road, Lagos
Job type: Full-time

Role Description
Client Relationship:

• Understand what the client’s overall goals and objectives are and the role that different departments/individuals are playing in achieving these
• Use on-site time to engage with your clients, develop relationships, seek revenue and as a profile raising opportunity
• Manage the practical, day-to-day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to
• Be aware of workload and potential capacity constraints, keep lines of communication open with both client & management and communicate upwards
• Implement client best practice, ways of working and role model behaviours to junior team members
• Maintain existing, and develop new, relationships with clients, seeking to extend your network of valuable contacts beyond the Insight team
• Seek constructive resolutions in difficult circumstances
• Work positively towards developing a trusting business adviser relationship

Account Handling:

• Demonstrate real curiosity and a willingness to go the extra mile in dealings with your clients
• Where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments
• Be responsible for identifying revenue opportunities and deploying wider KWP services in contributing to overall revenue target
• Contribute to account planning, offering ideas for development
• Be aware of contractual obligations and manage any potential conflicts in good time
• Anticipate client demands and proactively find solutions, rather than just answering requests
• Communicate effectively with senior management ensuring that they are kept up-to-date with client issues and developments
• Submit (or advise on) monthly revenue forecasts whilst maintaining and building a pipeline of proposals
• Manage appropriate inductions and training programmes with clients
• Interpret and manage account plans, helping to move the focus from analysis to insight

Service Development:

• Keep the client up-to-date with our service developments
• Create and share best practices and efficient ways of working with other team members

Basic Data and Tracking:

• Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance
• Take responsibility for advising on solutions to problems in reports and the reporting process
• Implement changes to regular reports in line with delivery strategy
• Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc
• Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise

Analysis & Insight:

• Attend on-site days and de-brief key contacts on any requests/smaller project briefs that you have completed
• Develop a good knowledge of your client’s macro environment as well as Worldpanel’s competitive environment
• Full knowledge of basic and advanced Powerview analysis
• Develop a good knowledge of category and brand awareness, and utilise in identifying and explaining key influences on market performance
• Take briefs from clients, and manage the production of appropriate materials/presentations/written documentation in response to the brief
• Demonstrate insight to clients by highlighting implications to their business and offering actionable recommendations
• Deliver presentations with recommendations that actively seek to meet the objectives of the client’s brief
• Involve senior and specialist support where appropriate in presentations/projects
• Identify and positively seek out opportunities for additional revenue/analyses (according to account structure)
• Be able to advise on the relevance of expert services
• Liaise with other Worldpanel teams in order to deliver insightful work to the client

Team, People & Self Development:

• Highlight and escalate client concerns with any Worldpanel services to aid senior management with prioritising investment and development efforts
• Take part in own performance management using the online appraisal system
• Take responsibility for workload management and provide assistance to your line manager in setting work priorities for junior team members where appropriate
• Work in conjunction with CID/SID to help develop objectives for junior team members, and give them constructive feedback – both reinforcing and developmental
• Assist in coaching junior team members – sharing knowledge, encouraging a culture of learning and positive development
• Discuss your personal development with your line manager and be responsible for ensuring that you complete and implement your PDP – which should include stretch and development objectives
• Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities

Role Requirements
A person in this role is likely to have the ability to:

• Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner
• Demonstrate evidence of developing leadership skills and the ability to motivate others particularly where the individual has some responsibility for workload management of other team members
• Communicate effectively as well as demonstrate active listening whilst developing appropriate influencing skills
• Be flexible, tactful, friendly and sensitive to others, displaying good social and communication skills
• Take ownership of your self-development in completing and implementing your own PDP, highlighting areas where further development is required.
• Share PDP with line manager to engage their support where relevant
• Be systematic and organised
• Sell-in new methods, processes and seek revenue generating opportunities

Application Closing Date
Not Specified.