Agent Channel Customer/Network Insights Officer at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Agent Channel Customer/Network Insights Officer

Ref No: 19000021
Schedule: Regular

Description

Customer / Network Insights
Product Performance Management

Duties & Responsibilities

Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
Provide weekly business and periodic strategic reports to key stakeholders and executive management
Liaise with internal stakeholders and/ or external research agencies for source data on customer and channel behavior
Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
Develop and maintain standard operating procedure manuals for all activities related to Customer and Network Insights
Investigate/ identify data necessary to achieve desired business outcomes and resolve data quality issues
Create and maintain statistically robust models to facilitate the business insights and requirement definition
Advise Agent Network Development Team of appropriate marketing actions based on the relevant information to ensure maximum benefit.
Maintain good knowledge of relevant analytical and statistical techniques to aid work responsibilities

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff:
Staff costs:

Costs that you control:

Income that your team generates (if any): Transaction fees from billable transactions
Fee Income: Transaction fees from billable transactions
Net Interest Income: N/A
Other Income: N/A

Key Performance Indicators: