Application Support Analyst at Access Bank Plc

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa’s Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

Job Title: Application Support Analyst

Location: Nigeria

Job Roles

Responsible for the primary support and maintenance of the Bank’s applications
Covers all problems, user requests and changes relating to the operation of the applications.
Delivers availability and performance in line with the service levels agreed to support the business services

Functions and Responsibilities
Support the Bank’s applications

Coordinate End of Day / Start of day on CBA (where applicable) and ensure that the applications are readily available before 7:45am and real time online (for online applications)
Coordinate system changes
Systems performance monitoring
Provide user support for Flexcube escalated problems
Follow-up on escalated problems, effective and efficient management of User Support to the Bank’s IT resources (Operating systems with associated applications and business applications systems)
Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
Coordinate backup restoration test

Job Requirements
Education:

Good technology related University Degree preferably in Computer Science / Engineering or Numeric Science. Certifications with IT Service Management certification will be an added advantage.

Experience: