Application Support Engineer at KNN Corporate Services Limited

KNN Corporate Services Limited – Our client, a reputable telecommunications company, is recruiting to fill the position below:

Job Title: Application Support Engineer

Location: Lagos
Employment Type: Contract

Job Brief

Daily maintenance of an organization’s IT Systems and Services. The job description entails managing and coordinating information technology operations to ensure delivery of timely and effective IT services.
Investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches.
Working with the Engineering and delivery teams to ensure Quality and effective implementation of projects and changes maintaining maximum uptime of production services.

Job Description

Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing. components in accordance with OLAs and SLAs.
Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
Participate in transitions of the application or technical architecture components to the testers.
Fix any defects and performance problems discovered in testing.
Continuous monitoring of Service Performance to ensure maximum service availability.
Effective management of changes to minimize service disruption and maximize service availability and quality.
Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
Provide information timely for Audits and Security requests and ensure any gaps raised are closed.
Effective access controls to supported systems.
Broad knowledge of the business processes within the Telecommunications sector.
Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques.
Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
Ensure Incident and Problem resolution within SLAs.
Work with other developers, designers, and architects to make sure that the
configuration and custom components meet application requirements and
performance goals.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with the Company’s Vital Behaviours and values.
Automate business and system processes to improve productivity and efficiency.
Analytics/Problem solving
Incident and Problem Management
Application Developer
Creativities (improvement/innovation inherent)
Automate application interfaces and manual activities.
Explore scheduling techniques and tools to overcome application dependencies.
Analyze incidents to identify hot spots or underpinning problems – implement solution.

Requirements and Qualifications

First Degree in Computer Science or any related discipline
UNIX shell scripting.
Application Developer.
PL/SQL and RDBMS knowledge.
Fluent in English.
2 – 3 years of experience in IT Development or IT Operations.
Experience working in a medium or large organization.
Working knowledge of Project management principles, Agile principles and general technical management.
Broad knowledge base of application development using an array of application development tools.
Service Monitoring
Application development lifecycles
User Requirements analysis standards and methods
DEVOPS Practices and Tools
Managing Cloud Services and Licenses

Required Trainings:

Functional Skills Development
Systems Design & Integration
Software Development
ITIL foundation certification
DEVOPS
IT Security Principles and
Controls
Leadership Skills Development
Employee Effectiveness (L1)
Telecoms A-Z
Customer Experience (Basics)
Self-Management
Training:
Formal training in software development principles, technology architecture and systems integration.
Specific training on application development tools and programming language.