Area WND Implementation Manager at Maersk Line

Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.

We are recruiting to fill the position below:

Job Title: Area WND Implementation Manager

Ref: R12714
Location: Lagos, Nigeria
Employment Type: Full time

Job Description

Are you interested in joining a dynamic team at the heart of developing logistics products to meet customers’ needs, remove complexities and simplify customers’ supply chain? We are looking for someone to join our warehouse and distribution (WND) organization in Central West Africa (CWA).
An opportunity to challenge your limits and develop personally and professionally. Join us… we’ll be happy to have you.
In this role, you will be responsible for leading new customer implementations for contract logistics business, bridging the sales and operational activities, to ensure smooth transition of new or additional business into the organization.

Project Management:

Manage risks rigorously from sales opportunity to stable operation
Set expectations and get agreement with internal and external stakeholders.
Prepare and drive the overall implementation project plan
Proactively manage delivery of other involved parties (IT, operational suppliers, etc).
Establish and evaluate the success criteria for the project and adjust solutions and timelines
Successfully “close” implementations based on mutually defined criteria between Maersk and the client (external) and operations (internal).

Client Relationship Management:

Lead the client through the on-boarding process
Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.

Commercial Engagement:

Review operational viability of complex opportunities as part of the OMEB/Sales process
Contribute to securing new business wins by actively engaging in the sales process.

Operational Management:

Ensure operations are optimized and warehousing service are delivered under the highest service quality possible.
Ensure initial SOP/IOP compliance
Ensure infrastructure deployment for new client solutions is in place including:
Recruitment and training of staff.
Detailed process flows, SOPs and IOPs.
WMS, IT & EDI integration.
Client and vendor training and introduction.
KPI reporting and performance management routines.