Ashton & Dave Travels and Holidays Limited Job Vacancy : Operations Manager

Ashton & Dave Travels and Holidays Limited – We are an International Travel Agency that base in Lagos with branches and subsidiaries in other parts of the country.

We seek applications from qualified and suitable candidates for the position below:

Job Title: Operations Manager

Location: Lagos

Responsibilities

Prospecting, qualifying, developing and closing sales opportunities within a defined territory, especially in Lagos.
Evaluating, Booking, Ticketing, Refunds, etc.
Forecasting and tracking of sales opportunities.
Achieving sales targets.
Understanding industry trends, product capabilities and customer requirements.
Oversees Partner Relation with Airlines, Hotels, car rental partners, Tourism partners, etc. in terms of deals, promos, discounts, etc
Establish Executive level, long term customer relationship for future cross – sell and up – sell opportunities/other services required. Eg. Hotels, pick up, travel packages, Local Transport, Visa, insurance, etc.
Ensuring customer satisfaction in the areas of post ticket customer service, pre and post Travel customer service
Provide daily sales Report with zero error rate in ticket issuance
Provide daily customer feedback form,
Provide weekly Report

Qualifications

Minimum of B.Sc/HND in any approved university and course, with either NYSC Certificate of Completion or Exception.
Minimum of Five years of Sales and Operations experience in the Tourism industry is critical.
Experience in Global Distribution System (GDS _ Amadeus/Sabre/Galileo) and Microsoft applications especially, Word, Powerpoint and Excel.
Experience in Sales and Marketing, and closing deals.
Outstanding passion for customer service and hospitality
Proven experience leading teams and managing operations
Must have International Passport and also passion for Travels
IATA Certification would be an added advantage.

Remuneration
Very attractive and negotiable.

Application Closing Date
Friday, 22nd March, 2019.

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