Assistant ICT Officer at African Reinsurance Corporation (Africa Re)

The African Reinsurance Corporation (Africa Re) is the leading African reinsurance company with headquarters in Lagos (Nigeria). Africa Re has six regional offices: Casablanca (Morocco), Abidjan (Côte d’Ivoire), Nairobi (Kenya), Lagos (Nigeria), Cairo (Egypt) and Ebene (Mauritius). The Corporation equally has two subsidiaries: African Reinsurance Corporation South Africa Ltd in Johannesburg (South Africa), Africa Retakaful in Cairo (Egypt) and one Local Office in Addis Ababa (Ethiopia).

Africa Re has a broad-based shareholding comprising 41 African member States, the African Development Bank (AfDB), 114 African insurance and reinsurance companies and three non-regional shareholders, including leading global insurers and reinsurers. The Financial Strength and Credit Rating of Africa Re is A by A.M. Best and A – by Standard & Poor’s.

We are recruiting to fill the position of:

Job Title: Assistant ICT Officer

Location: Lagos

Responsibilities

• The successful candidate shall assist in efficiently managing the ICT assests with the objective of implementation of new technologies and tools, satisfaction of business users through a speedy and reliable support, maintenance and troubleshooting assets, recording and safeguarding equipment.
• He/She shall be able to advise on best options in purchasing and maintaining devices, tools and documentation.

Mission:
The successful candidate would be responsible of but not limited, the following missions:

• Review new technologies to improve collaboration, productivity and adoption, Help desk operations.
• Telecom infrastructure management
• Preparing the technical environment
• Defining preventive and corrective maintenance procedure
• Play an advisory role in the technology trend and direction

Duties/Job Details
The duties of the of Information & Communication Technology Officer shall comprise, amongst others, the following:

Engineering and Provisioning:

• Engineering of SA-related solutions for various project and operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems such as supports infrastructure, applications or Asset Management applications.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.

Operations and Support:

• Perform regular security monitoring to identify any possible intrusions.
• Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance:

• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to the management.

Academic Qualifications
Minimum Qualifications and Experience:

• Bachelor’s Degree or Equivalent in Computer Science/Information Technology/relevant field
• Minimum of 3 years of relevant work experience in IT support/operations role
• Additional relevant professional IT qualifications, will be an added advantage.

Additional Requirements:
Applicants must also be:

• Fluent in English and working knowledge of French will be an added advantage;
• Nationals of Members state of Africa Re;
• Not more than 36 years old.

Main Competencies:
Main Competencies Required For This Position:

• Good planning skills and Strong work ethics;
• Strong interpersonal and communication skills;
• Ability to work without close supervision and within established timeframes;
• Good knowledge of ICT environment and operations
• Good knowledge of Microsoft environment and collaboration tools (O/S, Office 365, Azure, security, etc)
• Good knowledge of Oracle environment, Linux environment
• Good knowledge of Network administration, security and compliance
• Good knowledge of Telecommunication equipment
• Good knowledge of communication gadgets (tablets, cell phones and peripherals)
• Ability to relate with people from different cultures and across boundaries
• Ability to easily identify issues and resolve within an acceptable time and quality
• Demonstrated teamwork skills;
• Proven capacity to work well under pressure;
• Strong client service orientation with an openness to feedback and new ideas;Good skill in reporting and communicating with team members and supervisors.

Salary & Benefits
The successful candidate shall have the following benefits:

• Competitive Basic Salary on the Corporation’s Support Staff Grade Level
• Competitive Basic Salary on the Corporation’s Support Staff Grade Level
• Variable pay (Annual Performance Bonus)
• Joint contribution to the Provident Fund (7% of the basic salary paid by staff and 14% by the employer)
• Children education subsidy for each child up to 26 years (maximum 4 children)
• Medical cover for staff and immediate family;
• Housing Allowance

Application Closing Date
27th July, 2020.