B2B, B2C Lead – Sales Support at Alcatraz Technologies Limited
Alcatraz Technologies Limited is a Leading provider of Security Equipment, with years of experience offering Electronic Security Solutions to a wide variety of institutions and sectors across Nigeria.
We are recruiting to fill the position below:
Job Title: B2B, B2C Lead – Sales Support
Location: Lekki, Lagos
Job Description
- We are looking out for a female candidate to join our growing company, candidate with two – three years of experience in sales B2B and B2C sales with an engineering, electrical engineering or civil engineering background.
- The role of a B2B, B2C Lead – Sales Support preferably in the field of Electric/Civil Engineering within Alcatraz is to provide assistance and maintenance to all equipment’s and hardware’s on clients site.
Responsibilities
- Confer with customers and engineers to assess equipment needs and to determine system requirements.
- Collaborate with prospective clients to understand requirements and provide sales support to close business.
- Secure and renew maintenance contractsorders and arrange deliveries.
- Plan and modify products to meet customer needs and Requirements
- Evaluate customer support issues as well as maintain top level positive perception by customers pertinent to organization support structure.
- Provide necessary suggestions on proactive basis to steadily assist positive interpretation.
- Prepare technical samples, designs along with proposals and presentations to capture new business.
- Prepare complex reports and documents to provide supportive technical data retorts to customer requests and Alcatraz Technologies.
- Manage entire communications with client technical departments regularly as requested by customer and company.
- Maintain customer assistance reference guidelines for client contact as well as support information.
- Manage and create new client database
- Create and manage maintenance contract files.
- Review quarterly with all allotted customers to revise service levels as well as open issues.
- Provide clients with status of entire open requests for service improvements and changes.
Skills and Background
- Average technical background.
- A deal closer
- Sound and experienced client management and sales process skills.
- Sound judgement and good business sense.
- Great Teamwork ability and can-do attitude.
- Strong ability to build relationships with new clients quickly.
- Analytical and have the ability to solve problems not problem-solving skills.
- Resilience and natural tenacity.
Application Closing Date
1st July, 2019.
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