Bancassurance Project Administrator at Leadway Assurance Company Limited

Leadway Assurance Company Limited was founded in 1970. Sir (Dr.) Hassan O. Odukale, (KJW, D.Sc., FCIIN).It has a chequered history of being a company with close attention to relationships, having started operations as a direct motor insurance company. Soon the relationship developed to a stage where it has established a deep relationship with the brokers’ network in Nigeria, enjoying 80% of its current business from this source.

We are recruiting to fill the position below:

Job Title: Bancassurance Project Administrator

Location: Lagos

Job Objective

This role facilitates smooth onboarding, processing of all Bancassurance businesses, efficient and prompt delivery to customers within the Service Level Agreement.
Facilitating excellent service delivery by monitoring and ensuring that all customer enquiries, request and cases are promptly & satisfactorily resolved to enhance customer retention for revenue growth and profitability whilst ensuring full implementation of the Service Level Agreement (SLA) with all departments within the organization.

Dimensions of the job

Uploading New Businesses to Operations department for processing
Monthly, Quarterly and Annual reconciliation of Premium Payment from all Financial channels
Qualifies and Facilitates Renewals and Amendments on Policies
Coordinating Bancassurance Service reports and Analytics
Facilitates the quality delivery of claims processes between Bancassurance customers and Claims department to meet Service Level Agreement

Tasks and Activities (Key Result Areas-Job Output)
Uploading New Businesses to Operations department for processing:

Ensuring proper profiling and detailed information about client are provided
Facilitates the processing of policies and documents delivery to customers.
Obtain CCO validation of updated Regulatory Compliance Dashboard.

Dissemination of Regulatory Information:

Disseminate Regulatory Information to employees across the Company.
Ensure that the company complies with regulatory requirements and guidelines issued by relevant authorities for the conduct of business in the industry.
Provide Impact Analysis of newly released guidelines to the Senior Management.

Monthly, Quarterly and Annual reconciliation of Premium Payment from all Financial channels:

Reconciliation of premium payment through the financial channels available for premium payment.
Ensuring all policies are funded and active

Qualifies and Facilitates renewals and amendments on Policies:

Collating all policies due for renewal on monthly basis.
Communicating renewal details to the customers, bank and Bancassurance representatives for proper follow-up
Advising customers on premium due at renewal in case there are changes on the policy.
Ensures that all policies duly paid for are renewed.

Coordinating Bancassurance Service reports and Analytics:

Managing all Bancassurance representatives and ensuring all materials needed for the effective sales duties are provided.
Attending to all enquires related to Bancassurance Life and Non-Life Businesses
Providing adequate information and timely solutions to issues that arise on some policies.
Keeping accurate record of all businesses concluded on monthly basis.
Continually review processes and workflows to ensure business efficiency
Ensure effective Customer Data Management and adherence to data privacy laws to manage customer experience and life cycle

Facilitates the quality delivery of claims processes between Bancassurance customers and Claims department to meet Service Level Agreement:

Facilitates of all claims as related to Bancassurance businesses( Life and Non-Life Businesses)
Ensuring the Service Level Agreement with the bank and customers are met on all claims payment.

Knowledge ,Skills and Behaviour
Educational qualifications & functional / technical skills:

A Bachelor’s degree in Insurance, Actuarial Sciences, Computer Science or related field
Post graduate qualification or professional qualification of CIIN and other recognized Customer Service professional Institutions.
Proficiency in English
Negotiation and Persuasive Skills
Good interpersonal and listening skills
Ability to understand customer’s needs
Must possess good IT skills

Relevant experience (type of experience and minimum number of years):

For Analyst, minimum of 3 years’ experience

Attitude and behavioral traits:

Ability to deal with complaints ambiguity and Stress management.
Advanced Trouble shooting and multitasking skills
High Level of professionalism
Good Presentation skills
Strong People skills- Building Collaborative Relationships, Highly developed, demonstrated teamwork skills
Strong oral and written interpersonal skills
Creative, forward thinker
Good analytical and problem solving skills
Time Management Skills.

Application Closing Date
4th November, 2019.

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