Bilingual Customer Service Executive (English & French) at Interra Networks Limited

Job Description

• We are currently looking for a Bilingual Call Centre Agents! The Bilingual (English & French) Call Centre Agent will be responsible for day-to-day customer service responsibilities within our Contact Center
• Customers are the heart and soul of everything we do at iNterra
• The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.

Requirements

• Minimum of a B.Sc / B.A / HND in Languages and any Social Science courses
• S/he must have good understanding of English and French Languages.
• Must be able to read, speak and write English and French languages.
• Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
• Proficient in usage of Microsoft packages.
• Knowledge of customer service telephony and technology.
• Little or no experience in contact center or customer service environment would not be a problem.
• Good data entry and typing skills.
• Excellent communication skills
• Ability to understand individual differences.
• Problem solving skills.
• Should be able to work Mondays to Fridays and at any other time required.
• Proficiency in driving Sales will be an added advantage.

Key Competencies:

• Excellent verbal and written communication skills.
• Excellent listening skills.
• Problem analysis and problem-solving skills.
• Customer Service Orientation.
• Organization skills.
• Attention to details.
• Good Judgmental skills.
• Team work.
• Stress tolerance.
• Time management skills.

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