Billing Specialist at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Billing Specialist

Location: Lagos
Employment Type: Permanent Job, Full Time
Industry: Telecom / ISP
Role Category: Operations, Automation, Telecom Billing Domain
Functional Area: I.T Software – Application Programming, Operations & Maintenance

Job Description

Billing – Support – Engineer – Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)
Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
Analysis of Events / Renewals/ Service/System in error, provide work around solutions
Overall knowledge of the E2Eapplication, systems & solution for their application suite.
Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
Accountable for meeting & improving SLA & KPIs for their application suite.
Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
Support on work allocation (shifts, rotas)
Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.