Branch Operations Officer at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Branch Operations Officer (North Region)

Job Identification: 391
Location: Lagos

Duties & Responsibilities
Financial Transaction Officer:

Greets all customers promptly and shows a genuine interest in meeting their needs
Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
Maintains a strong working knowledge of the Bank’s services
Examines money to detect and remove counterfeit
Ensuring all operating and security and safe working procedures are always followed
Ensure all necessary postings and paperwork are completed accurately to provide audit trails
Bundles, wraps and seals counted money. Separates mutilated and worn bills.
Use various cash management systems to ensure accurate counting
Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
Ensure prompt handling of customers’ enquiries and complaints
Ensure timely rendering of reports
Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Non-Financial Transaction Officer:

Greets all customers promptly and shows a genuine interest in meeting their needs
Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
Maintains a strong working knowledge of the Bank’s services
Educate and migrate customers to Alternative Channels
Proactively receives and responds to customers’ inquiries within their scope of authority
Ensures effective queue management
Effectively cross sells the Bank’s products and services
Maintain a customer friendly and organized banking hall
Ensure prompt handling of customers’ enquiries and complaints
Ensure timely rendering of reports
Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook