Branch Service Associate at Workforce Group

Workforce Group – Our client, a key player in the Finance Sector, is currently recruiting suitable candidates to fill the position below:

Location: Apapa / Lagos Island / Ikeja / Mainland, Lagos
Employment Type: Full-time

Responsibilities

Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving
methods.
Anticipate customer needs by studying services, products, and proper customer processes and procedures.
Record all customer and end-user calls in order to improve service and products provided by the company.
Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.

Requirements

B.Sc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) in any field.
Outstanding interpersonal and communication skills.
Customer service oriented with exceptional sales skills.
28 years and below.

Salary
N65,000 monthly and other benefits.

Application Closing Date
31st December, 2021.