Business Development & Relationship Management Officer – MFBs & OFIs at the Development Bank of Nigeria (DBN)

The Development Bank of Nigeria (DBN) was conceived by the Federal Government of Nigeria (FGN) in collaboration with global development partners to address the major financing challenges facing Micro, Small and Medium Scale Enterprises (MSMEs) in Nigeria.

We are recruiting to fill the position below:

Job Title: Business Development & Relationship Management Officer – MFBs & OFIs

Location: Nigeria

Job Objective and Summary

Supports the development and implementation of strategies to ensure onboarding of new Participating Financial Institutions (PFIs) – Micro-Finance Banks (MFBs) & Other Financial Institutions (OFIs). Maintains excellent day-to-day relationships with existing PFIs (MFBs & OFIs) to achieve organizational goals.
The principal objective of the role is client relationship management, business development, client acquisition, industry analysis, risk monitoring and mitigation. The role reports to the Business Development & Relationship Manager – MFBs & OFIs.

Core Responsibilities
Business Development & Relationship Management:

Initiates and develops relationships with Micro Finance Banks & Other Financial Institutions (MFBs & OFIs) for business growth.
Manages information flow between PFIs (MFBs & OFIs) and the Bank.
Monitors and reports on the performance of all MFBs & OFIs’ loan products, schemes and investments managed by the Bank, against monthly/quarterly/annual plans.
Provides support in the development and implementation of efficient and effective customer service framework/guidelines
Supports the achievement of business development targets for a segment of the market.
Stays abreast of recent industry trends, identifies market opportunities and develops customer relevant propositions that drive key measures such as market share, revenue, profit and brand health.
Develops and maintains detailed business plans for client projects.
Works with the Business Development & Relationship Manager in developing timely solutions for client requirements.
Conducts business reviews with clients on periodic basis.
Contacts and follows-up on qualified MFBs & OFIs for new opportunities.
Addresses customer issues/concerns in accurate and timely manner.
Works closely with MFBs & OFIs to understand their business needs and to explore opportunities for growth.
Provides business advice and consultancy to PFIs (MFBs & OFIs) in an effective manner.
Maintains strong knowledge of Bank’s products, pricing, policies etc, so as to educate clients on benefits.
Identifies present and future business development opportunities with new and existing PFIs.
Maintains strong relationship with existing PFIs (MFBs & OFIs) for business retention.
Maintains security and confidentiality of client information.

Qualifications
Educational Qualifications:

A Bachelor’s Degree in Economics, Business Administration, Banking and Finance, Accounting, Finance and Administration or any related field.
A Post Graduate Degree in business or development finance related field or management is an added advantage.

Experience:

Minimum of 3 years working experience in a financial institution /development agency is required.

Professional Qualifications:

Membership of a professional business-related institute such as ICAN, CIMA, CPA, CIBN etc. is an added advantage.

Competencies:
Knowledge:

Good working knowledge of financial procedures and applications
Understanding of banking practice and related policy issues, their implications and applications
Knowledge of credit administration, operations and management
Knowledge of risk management.

Technical Competencies:

Meeting Facilitation skills
Good understanding of budget and cost management
Application of P/C productivity tools such as Microsoft Word, Excel, PowerPoint etc.
Excellent organisational and coordination skills
Proficiency in the formulation and implementation of credit policies and regulations
Proficiency in credit administration/supervision
Excellent analytical skills
Excellent credit analysis and appraisal skills
Demonstrated competence in loans administration/account management
Excellent communication skills (Oral & Written).

Behavioural Competencies: