Business Process Outsourcing Team Lead at Cordros Capital Limited

Cordros Capital Limited is a leading financial services group in African markets with a reputation for wealth creation. We are licensed as Brokers/Dealers and Issuing House by the Securities & Exchange Commission and the Nigerian Stock Exchange. Cordros offers a broad range of services to a diversified client base which includes private clients, small businesses, financial institutions, corporations and governments.

We are recruiting to fill the position below:

Job Title: Business Process Outsourcing Team Lead (Call Center Management Experience)

Location: Lagos.
Reporting To: Managing Director, Cordros Registrars.
Job Type: Permanent.

Role Description

The role holder must be an individual who is passionate in developing business solutions within the Business Process Outsourcing space.
The individual will be responsible for overseeing and supervising the sales leads/ strategies, pitch products or services to new clients and maintaining a good working relationship with both old & new customers and supervising operational staff.
The role holder is expected to possess strong business acumen to be able to recognize and interpret commercial opportunities, must have demonstrated ability to create sales/relationship opportunities with clients and prospects within the business.
The role holder must possess the ability to quickly comprehend and filter complex information.

Job Description

Generate new and creative ideas for new product development .
Strategic account acquisition and aggressive identification, prioritizing, and management of corporate relationships with strategic partners that have sufficient reach to provide business development results for the business.
Design and implement strategies for sales and marketing to expand our customer base whilst ensuring a strong presence.
Supervise the activities of the contact centre.
Develop Customer retention/ loyalty management strategies for existing customers
Proactively organize business review meetings to gather service enquiries and escalate any pending issues to our pre-sales/technical team for resolution.
Ensure company processes and procedures are followed to ensure timely and quality delivery of services to our customers.
Proactively gather market intelligence on competitors’ products and services and share the same with our product development team.
Identify key stake holders and decision makers in companies and develop a long-lasting relationship with them.
Conducting comprehensive reviews to analyze financial data and provide recommendations for modifications based on client’s risk tolerance, goals, objectives and individual preferences
Creating & executing sales pitches and objectives
Arranging business meetings and one-on-one conversations with prospective clients
Building trust and long-term relationships with clients/customers
Managing records of sales, revenue, and other important data
Making professional decisions in a fast-paced environment

Education & Experience

A minimum of Bachelor’s Degree in relevant disciplines such as Business Administration, Management Sciences (MSc, MBA will be an added advantage),
Experience in Call Center Management is mandatory. Minimum 4 years of work experience.

Required Skills:

Excellent communication and interpersonal skills
Excellent organizational and time management skills
Demonstrable business to business experience within the business process outsourcing space.
Good analytical and problem-solving skills
Entrepreneurial skills
Ability to work independently and in a team
Excellent presentation skills
Ability to present ideas in business-friendly and user-friendly language
Exceptionally self-motivated and directed
Keen attention to details
Ability to motivate in a team-oriented, collaborative environment
Highly collaborative and thrives well in a fast-paced work environment.
Excellent business acumen
Highly motivated with a desire to take advantage of new opportunities
Time management and organizational skills
Sales/ Marketing Skills
Coaching/Mentoring Skills
Confident/ negotiation skills
Eager to expand the company with new sales, clients, and territories
Able to analyze data and sales statistics and translate results into better solutions
Experienced at preparing and presenting quarterly goals and forecasts for future projects.