Business Process Re-engineering Officer at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Business Process Re-engineering Officer

Location: Lagos, Nigeria

Primary Responsibilities

• Achieve process efficiency, standardization, awareness/learning and ownership via the operationalization of Interswitch Process Management Framework
• Reengineer and continually improve business processes in terms of quality, cost, cycle time and impact on Interswitch strategy.
• Ensure complete documentation of all processes and procedures including Key Performance Indicators [KPI].
• Identify automation and digitization opportunities in processes and ensure that processes are digitalization-ready.
• Plan and lead continuous business process improvement efforts utilizing BPR tools and methodologies including understanding of Lean tools and Six Sigma.
• Conduct bi-annual assessment of core business processes leveraging the support of Risk and Audit teams.
• Optimize Technology solutions already in use at Interswitch.
• Ensure closure of all audit and risk related issues.

Requirements

• 3 – 6 years of experience in Business Re-engineering and/or continuous improvement.
• Proven record of accomplishment in standardizing, simplifying, optimizing and automating complex business process.
• Good understanding of BPR philosophy, methodology and tools including LEAN, Six Sigma and Robotic Process Automation.
• Ability to plan and facilitate complex enterprise-wide/cross department BPR initiatives.
• Strong skills in negotiating, stakeholder management, relationship building, problem solving and project management.
• Good written, time management and communication skills.
• Detail oriented and able to quickly grasp the big picture.

Application Closing Date
Not Specified.