Call Center Agent at Amaget Stores Limited

Amaget Online Store – We are one of Nigeria’s leading online market place; we are a one-stop shop for all your IT needs. We launched in 2008 and our mission is to make Amaget Online Store your preferred shopping destination. We serve a retail customer base that continues to grow exponentially.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities and Duties

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned.

Qualification

• Bachelor’s Degree.

Salary
N40,000 – N50,000 / month.

Application Closing Date
1st October, 2020.