Call Center Agent at Lead Enterprise Support Company Limited

Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos

Role Purpose

Responsible for receiving and resolving queries from various sources such as corporate customers, retails customers, distribution partners and providers.

Responsibilities

Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
Obtain client information by answering telephone calls; interviewing clients; verifying information.
Respond to all Enrollee and Provider inquiries and handle any complaints.
Provide information about company products and services.
Receive and handle customer complaints.
Seek resolution of customer queries.
Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
Maintain communication equipment by reporting any faults promptly.
Maintain and improve quality results by adhering to standards and guidelines.
Develop tactics to deepen relationships with clients through regular interactions.

Minimum Qualifications

This role requires a first Degree or its equivalent Diploma qualification BA/BSc/HND.
A nurse or related field would be an added advantage.
Requires between 2-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies: