Call Center Agent (Hausa Speaking) at Workforce Group
Workforce Group – Our client, a reputable Commercial Bank is currently recruiting to fill the position below:
Job Title: Call Center Agent (Hausa Speaking)
Location: Lagos
Job Description
- We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
- H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to upsell products when they arise.
Requirements
- OND/HND/B.Sc in any relevant discipline
- Must not be more than 27 years old.
- Excellent spoken English with impressive interpersonal skills.
- Fluency in Hausa.
- Must be resident in Lagos.
Remuneration
- Attractive Basic pay
- Other Benefits: Pension plus HMO.
Application Closing Date
30th May, 2019.
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