Card Operations Intern (Intercom Team) at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Card Operations Intern (Intercom Team)

Location: Lagos
Employment Type: Temporary
Category: Product

About the Role

We are looking for Card Operations Interns who will be responsible for preparing, sorting, and dispatching cards to our customer’s through our delivery partners.

What you’ll be doing (Roles & Responsibilities)

Receive card boxes from Secure ID
Count the number of cards received and compare it with the data quantity(Ability to reconcile stocks or items).
Each intern picks the states assigned to them and confirms using the name, address, and phone number, sorting according to regions.
After confirmation, package the cards together and prepare them for the delivery partner
Resolving customer complaints, and escalating issues, ensure resolution before closing conversations
Tracking the status of cards delivered, yet to be delivered or in transit
Communicate delivery issues with delivery partners

Requirements

1+ year of relevant experience
Good verbal and written communication skills
Computer literacy
Proficiency in the use of Google sheets or Microsoft excel
Attention to detail.
Ability to come up with innovative ideas
Applicants must have NYSC certificate
Applicants must between the ages of 18 to 25

Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.