Change Manager at MacTay Consulting

MacTay Consulting is currently recruiting suitably qualified candidates to fill the position below:

Location: Lagos

To ensure process documentation for all changes in customer’s network are in line with Global directive.
Ensure adequate levels of process awareness
Ensure that all change requests are logged on RFC / OneTM forms.
Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
Ensure that decisions taken by the CAB are documented and communicated.
Ensure successful execution of CRТs.
Consolidate a Daily OneTM / RFC Report and send it to the concerned stakeholders.
To ensure delivery of agreed / ad-hoc reports towards customer as per WLA requirements.
To facilitate customer requirements for new and revision in existing change request and their delivery.
Ensure that concerned stake holders are adhering as per SLAs definitions.
Ensure that all opened RFCs / CRs are resolved/ closed in timely manner.
Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
Participates in internal and external Governance meetings and present Change Management performance.
Drives initiatives and automations to improve process performance.