Child Protection/E-Voucher Team Leader at Terre des hommes (Tdh)

Terre des hommes (Tdh) is leading Swiss organisation for children’s aid. Since 1960, Tdh has helped build a better future for deprived children and their communities, making an impact with innovative and sustainable solutions. Active in more than 45 countries, Tdh works with local and international partners to develop and implement field projects which improve the daily lives of over 3 million children and their relatives, in the domains of health, protection and emergency relief. This engagement is financed by individual and institutional support, with administrative costs kept to a minimum.

We are recruiting to fill the position below:

Job Title: Child Protection/E-Voucher Team Leader

Location: Dikwa, Borno

General objective

The Child Protection Field Team Leader is responsible for the overall supervision and coordination of the Child Protection Case Management activities in Dikwa, including E-voucher for Case Management pilot project.
Responsibilities include the direct management of a team consisting of Case Worker officers and E-Voucher programming Officer. The post holder is also responsible to provide on-going technical support to ensure quality and relevance of the overall Child Protection intervention strategy.

Responsibilities and Tasks
Project Management:

Together with the line manager, ensure the establishment and implementation of work plans, setting clear targets and activity plans
Ensure regular communication with the line manager about updates, achievements and challenges through meetings, reports and ad hoc communication upon request and needs
Conduct technical follow-up sessions to provide and receive feedbacks, share impressions aiming at improving quality and effectiveness of interventions
Ensure that monitoring system documents and tools are well understood and regularly submitted to the line manager and/or M&E Officer
Organize evaluation process of project activities for lessons learned exercise and reporting purposes and participate in field assessment whenever requested by the line manager

Supervision of Case Management Activities:

Ensure that the case management system for children and adults in a need of protection is aligned with the Inter-agency Case Management Guidelines, adheres and refers to the main inter-agency standardized operating procedures and tools
Ensure that case workers thoroughly follow the case management steps ensuring that each step is properly implemented and documented in the individual’s file
Document all registered cases in the Information Management Systems
Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psychosocial support to caseworkers. Facilitate peer-to-peer support groups where appropriate.
Review staff caseloads to ensure that they are manageable and share challenges with senior management.
Conduct regular case file audit and check that protocols and principles are respected.
Map existing specialized services and make sure that the referral pathway is up-to-date to facilitate beneficiaries’ access
Ensure that appropriate information management protocol is in place, particularly in terms of confidentiality of data (including data base)
Supervision of E-voucher system set-up and implementation
Supervise and support the setting up and operationalization of the E-voucher system.
Training of the team on the E-Voucher / Red Rose System.
Work closely with the E-voucher programming officer in conducting market analysis, identification and selection of suitable vendors in targeted areas.
Ensure regular follow up of the implementation of the E-voucher modality and propose adjustement and reorientations if needed.
Support regular market monitoring.
In close collaboration with M&E team and E-voucher programming officer, conduct mid-term evaluation of the e-voucher pilot modality.

Logistic and Admin:

Carry out all the procedures connected with the accomplishment of the planned activities (administrative and logistical)
Ensure proper use of equipment and other material resources available to the project
Submit purchase requests and other logistics team documents according to procedure and authorization level.

HR Management:

Provide appropriate training, mentoring, coaching and capacity building of the team under her/his responsibility
Organize team meetings and provide weekly program update and staff planning
Follow up staff attendances, leaves and provide monthly attendance sheets to her/his manager to facilitate payroll process
Ensure regular feedback to the staff under her/his responsibility and appraisal process when needed and facilitate good communication within the teams under his/her responsibility
Support disciplinary measures application if needed.

Child Protection:

Promote, and ensure project activities are in line with child protection principles and humanitarian principles
Ensure the project activities are well-integrated into the Northeastern Nigeria child protection system and humanitarian coordination practices and guidelines
Ensure Tdh Child Safeguarding Policy and Child Protection Minimum Standards are mainstreamed through all the programmatic activities
Report serious cases of abuse committed against children to the Child Protection Project Manager. Strict confidentiality must be respected.

Coordination and Representation:

Work in close collaboration with Tdh partners and other key actors
Coordinates with other Tdh sectors to ensure implementation of standardized activities and with other departments (programme and support) of Tdh Nigeria
Participate in fora and meetings held at site level in her/his field of expertise, when relevant and necessary

Security:

Comply with Tdh Security Regulations
Contribute to updating the security plan on his/her area(s) of intervention

Other:

Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is upheld at all times
Ensure adherence to Tdh standards and quality requirements in all the project activities.
Adhere to and ensure the team under her/his responsibility follows Tdh administrative and logistical regulations and procedures

Mandatory Requirements

Language Skills: Fluent in local languages and in English (speaking/reading/writing).
Education Degree: University degree in Social Work, Social Studies, International Development, Psychology, Education or any other related discipline
Work experience: Minimum 2 years experience in the field of child protection / protection/ PSS
Knowledge & skills: Excellent analytical and writing skills, creative thinking
Computer skills: Good knowledge of the MS office software.
Other: Knowledge of protection systems in Northeastern Nigeria/Good capacity building and supervisory skills/ Excellent knowledge of child protection issues and best practices / Previous experience in implementing E-Voucher programs / Previous experience in working with youth target groups is of a benefit.

Assets:

Other knowledge: Acquaintance with NGO’ rules, procedures and regulations; Acquaintance with the Child Protection Minumim Standards

Interest:

Work in relief or development sector
Strong motivation to help people in needs
Transversal skills
Honest and trustworthy
Reliable, rigorous and well organized
Motivated and dedicated to his/her job
Ability to take initiative to deal with difficulties encountered in daily work
Ability to adapt or change priorities according to the changing situation
Autonomy, neutrality, hard worker
Able to manage stress and pressure
Able and willing to learn to extend his/her scope of work
Able to manage priorities, take initiatives and work without constant supervision