Client Accounts Officer at Sophia ERP Limited (SEL)

Sophia ERP Limited (SEL) is an Enterprise Solutions Development Organization, on a mission to power MSMEs and Large corporates across sub-Saharan Africa with cost effective and suitable Technology solutions.

We are recruiting to fill the position below:

Job Title: Client Accounts Officer

Location: Lagos

Job Description

The Client Account Officer will record and report financial / client transactions as well as coordinate business operations in order to ensure organizational effectiveness, efficiency, productivity and profitability.
The Client Account Officer is generally responsible for managing intra and inter-office communication, maintaining a streamlined administrative system, coordinating manpower for effectiveness, responding to/strategies for improving customer relationships, fostering/on-boarding/maintaining business relationships with new and existing customers.
Resolving client queries, developing strategies for improving customer relationships, fostering / on-boarding / maintaining business relationships with new and existing customers.

Job Responsibilities
Finance:

Document and Report on all financial transactions of the Company.
Effectively manage Company’s cash flow and recommend financial actions by analyzing accounting options.
Analyze/summarize financial status by collecting information; preparing balance sheet, profit and loss statement and other key management reports.
Monitor, Liaise and send prompt reminders to Clients on all Periodic or Custom Service offerings. Generate and send Invoices and Receipts upon payment.
Prepare accounts, Tax returns and work with Auditor to ensure compliance with all Tax obligations to Tax Authorities.
Administer Payroll and effect payment to all 3rd Party Vendors

Client Service:

Communicate effectively with clients on all requests, queries using available and authorized channels to ensure speedy response and resolution.
Communicate with teams and management on Project status with the view to ensuring Client satisfaction and Project implementation based on Project scope, standard and timeline.
Ensure full and proactive compliance with Client SLAs/Agreements/Contract terms and escalate unacceptable performance to Management.
Organize/schedule, coordinate/participate and report on client meetings, appointments and other presentations.
Inspire/promote/pursue repeat business from clients.
Monitor, measure and report on client satisfaction per business engagement.
Provide relevant information to clients on Company’s Services and Products.

Education/Professional Qualification