Client Relations Officer at Novarick Homes and Properties Limited

Novarick Homes & Properties Limited is a real estate development company committed to providing affordable, eco-friendly and sustainable housing as well as investment opportunities across the real estate industry for the fast-growing, young, and dynamic population.

We are recruiting to fill the position below:

Job Title: Client Relations Officer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

Develop new business relationships, identify prospects and follow through till the sale is closed.
Present the company to potential clients through face-to-face meetings, cold calls and emails.
Research organizations and individuals to find new business opportunities.
Develop quotes, proposals, and arrange business meetings with clients, and close business deals.
Interface with corporate organizations via correspondences, emails and physical negotiations.
Analyze and resolve service issues promptly.
Work in compliance with company policies and procedures.
Identify and strategize on new business opportunities with clients.
Develop process improvements to enhance service efficiency and effectiveness.
Provide support in new product development and enhancement activities.
Provide assistance to less experienced staff when needed.
Provide client support services in accurate and timely fashion
Attending to official mails promptly.
Maintaining an up-to-date list of corporate organizations and monitoring their contracts.
Receiving complaints from all clients of the organizations and ensuring they are resolved timeously.
Keeping record of specific relationship pattern with our corporate clients.
Handling other customer service related matters.

Education, Certification and Experience Requirements

Bachelor’s Degree or HND in Mass Communication, Marketing, Public Relation or any other related field.
Knowledge of Data Analytics
3+ years plus property sales experience (experience selling luxury and exquisite real estate properties will be an added advantage).
Knowledge of administrative procedures
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
Excellent negotiation skills.
Market research experience.