Client Relationship Manager at Proxynet Communications

Proxynet Communications is an Information Technology Company focusing on Systems Integrations, Network Security / disaster recovery Solution, Enterprise Software Solutions. Our businesses are strongly channeled to providing integrated, turnkey, technology solutions to the financial, manufacturing, telecommunications, government, Oil and blue chip sectors in Nigeria.

We are recruiting to fill the position below:

Job Title: Client Relationship Manager

Location: Lagos

Job Responsibilities

Maintain good relationships with clients so that the business can maximize the value of those relationships
Identify key contacts at potential client companies to establish and foster relationships
Participate in one-on-one meetings with clients to explain services to guide their choices
Understand the problems and challenges of clients and identify ways the business could better address those needs
Grow the business by identifying new sales and business development opportunities
Seek opportunities to cross-sell or upsell to existing clients
Monitor and assess the activities of our competitors to proactively satisfy and retain our clients
Provide excellent service to maintain a positive reputation for the business
Resolve any customer complaints promptly and professionally
Set revenue targets and develop and execute a strategy to meet them

Requirements and Qualifications

Ability to build, foster, and maintain positive professional relationships
Devotion to high-quality customer service
Excellent interpersonal communication skills
Keen analytical and research abilities
Knowledge of relationship management best practices
Problem-solving and conflict resolution capabilities
Willingness to develop an in-depth understanding of the business and related services
Bachelor’s degree in Business, Marketing, Management, or related field
Outgoing and customer-oriented attitude
3+ years of experience in a sales or customer service role