Client Relationship Officer at Farm Innovation Nigeria

Farm Innovation Nigeria Ltd was birthed to develop innovative solutions that see farmers improve their processes, increase their yield and subsequently increase their income.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Location: Abuja (FCT)
Employment Type:

Details

• Farm Innovation Nigeria limited (FIN) is seeking a customer service-oriented relationship management officer to join our organization and work with our clients.
• The Client management Officerwill serve as a liaison between FIN and its clients, ensuring excellent customer service and client satisfaction while maintaining client-business relationships.
• On this role, the client management officer’s work is to facilitate business sales and meet revenue goals. The officer will be required to have a strong understanding of the company’s products and services, design plans to achieve FIN’s business goals and create and implement strategies to generate revenue.

Duties and Responsibilities

• Building and maintaining good business relationships with clients so that the business can maximize the value of those relationships
• Participate in one-on-one meetings with clients to explain services to guide their choices
• Understand the problems and challenges of clients and identify ways the business could better address those needs
• Seek opportunities to cross-sell or upsell to existing and potential clients
• Monitor and assess the activities of our competitors to proactively satisfy and retain our clients
• Conducting business reviews and client satisfaction surveys to ensure clients are satisfied with their products and services.
• Escalating and resolving areas of concern as raised by clients.
• Monitoring the company’s performance against service level agreements and flagging potential issues.
• Updating and ensuring management is aware of changes within clients.
• Passing leads to the business development team and following up on progress.
• Liaising with relevant teams to ensure client needs are fulfilled effectively.

Requirements and Qualifications

• Must have a bachelor’s degree in Business, Marketing, Management, or a related field.
• Must have 4+ years previous work experience in Marketing & Sales, Business Development, Customer Service, or Management.
• Candidate should have demonstrable abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
• Knowledge of, or experience working, in the agricultural Sector is preferred.
• Must have strong communication and negotiation skills, as well as solid presentation skills.
• Must be fluent in Hausa
• Previous experience and a track record of managing client relationships.

Application Closing Date
22nd January, 2021.