Client Service Executive at Sharpstone Jewelry Store

Sharpstone Jewelry Store – We are Sharpstone Jewelry Store- an exciting company based in Lagos, Nigeria, seasoned in the retail of affordable, qualitative and highly aesthetic wedding and engagement rings.

We are recruiting to fill the position below:

Job Title: Client Service Executive

Location: Festac, Lagos
Employment Type: Full-time

Job Summary

• We hugely esteem great client service which goes hand-in-hand with great sales, and we love to compete and win in the marketplace. Compensation, asides the basic wage, is robust for those who are willing to work hard. Moreover, we help each other and push each other to our absolute highest potential.

Function of the Role

• The Client Service Executive is the first responder to walk-in customers at our physical location and online via our social media applications, telephone and email.
• She helps purchasers find what they require and provides solutions to all their product and service inquiries and concerns.

Key Responsibilities

• Master and use the outlined sales process to convert leads into sales.
• Greet and welcome walk-in clients into the store and those who make inquiries online too.
• Assist shoppers in making a decision by providing them with helpful product information.
• Document, process, and package sales for dispatch.
• Liaise with dispatch riders and delivery firms to ensure clients receive their orders.
• Work according to company guidelines and sales processes to meet set sales targets
• Perform all other duties as assigned by management.

Requirements

• A female not more than 35years of age.
• HND or BSc in any related discipline preferably marketing, business and finance
• Resides in the Oshodi, Isolo, Surulere, Amuwo-odofin axis and environs.

Experience:

• Has aminimum of one year online sales and client service experience.
• 1-3 year experience in direct sales
• Jewelry related product sales & service experience is an added advantage.

Skills & Abilities:

• Excellent selling ability
• Very comfortable with using social media applications such as Whatsapp, Instagram, Facebook and Twitter.
• Basic computer skills i.e. very comfortable with MS word and internet explorer
• Ability to write and speak accurately without making grammatical and spelling errors
• Relational dexterity and ability to manage in-sales communication and negotiations.
• Openness to receiving and giving feedback.

Personal Attributes:

• Great sense of personal accountability
• Sociable, happy, and friendly
• Tremendous drive to achieve
• Attention to detail
• Focus

Work Conditions:

• Work in an office
• Will be required to work on alternate weekends and some public holidays

Remuneration

• Very competitive wage
• Extra robust remuneration based on sales achievement
• Other benefits

Application Closing Date
6th December, 2020.