Client Service Manager at Tijmaf Innovation Services

Tijmaf Innovation Services is a business management firm, majorly into ICT Education, Installation and Consulting services.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Lagos

Responsibilities

• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

Requirements

• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Proficiency in English
• BSc degree in Business Administration or related field.

Application Closing Date
15th February, 2020.