Client Service Officer at Norrenberger Financial Group

Norrenberger is a Non-bank financial institution with componenets licensed by the CBN and SEC to provide financial advisory, fund and investment management, and foreign exchange services to her clientele.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Abuja (FCT)
Employment Type: Contract

Job Summary

Coordinate all front desk activities including answering all incoming calls and redirecting appropriate unit, receiving of mails and answering client enquiries.

Duties and Responsibilities

Develop consistent service standards, ensuring that clients have confidence in Organization’s understanding of their individual requirements and accounts.
Provide operational support to the sales process where appropriate
Deliver front-line service to clients and related third parties, including fielding and responding to client queries and ensuring agreed periodic service deliverables remain on track throughout the client lifecycle.
Develop proactive operational service plan for clients, aligned to Organization’s strategy and client needs while monitoring and managing the health of the client service experience.
Assist in Ad hoc business development activities by acting as a subject matter authority and providing insight into Organization’s products and service offerings.
Post-sales client relationship management, supporting business development executives in maintaining relationships with existing clients through high quality client service delivery.
Other Client Services related duties/responsibilities as assigned by the Unit Head.
Coordinate all front desk activities including answering all incoming calls and redirecting them when needed, welcoming guests, etc.
Receive letters, packages and send them to appropriate staff.
Prepare and manage outgoing mails.
Effectively answer and manage clients’ enquiries and/or complaints.