Client Service Officer & Front Desk Officer at Lawrence Price & Company Limited

Lawrence Price & Company Limited is an organization with the aim of providing business solutions to automate organizational processes.

We are recruiting to fill the position below:

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Receive customers and handle all front desk functions.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.

Qualification / Experience / Skills

Bachelor’s degree, in any field, with 5 years relevant industry experience.
Customer-centric mindset, Good communication skill, Great problem-solving skills, Excellent people skills, Teamwork.
Good organizational and multi-tasking abilities
Active Listening – Being attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension – The ability to read and understand information and ideas presented in writing.
Customer and Personal Service – This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Not more than 30 years.

Application Closing Date
12th April, 2021.