Client Service Operations Officer at TopYouGo Digital Marketing Agency

TopYouGo is a full-service digital marketing agency providing a wide range of digital marketing services to small, medium and large sized businesses across Lagos, Abuja, and other cities in Nigeria, and overseas. As a very ambitious company, we have a strong desire for success, which has helped in ensuring customer satisfaction and client retention.

We are recruiting to fill the position below:

Job Title: Client Service Operations Officer

Location: Lagos

Job Summary

TopYouGo is looking for a Client Service Operations Officer to join their exciting team in the Lagos Office.
The ideal candidate will possess a good understanding of sales and marketing, taking the lead on all client relations and office administration tasks.

About Your New Role

As the Client Service Operations Officer, you are responsible for assisting the Business Operations Manager & Human Resources Manager in establishing and maintaining client relations & business development.
You will also be responsible for the general welfare and management of the office and its environment.
You will be the first point of contact for all existing and prospective client’s enquiries.
To excel in this role, you will have 2 – 3 years’ experience in a similar role with an excellent customer service, client relationship management, client retention, record keeping, reporting, and many more.

Responsibilities

To resolve day to day queries from clients and providing support for routine issues
To act as a point of contact for client’s enquiries.
To manage phone calls, messages, emails and other ad hoc duties.
Responsible for lead conversion and client retention
Required to draft proposals/ quotes which will be sent to leads.
Assist in boosting monthly sales and performance
Getting acquainted with all digital marketing terminologies, processes, and the person in charge.
Keep tab on all sales and project deliveries.
Maintain employee records according to company rules and policies
To assist in establishing strong internal & external communication
To assist senior member of staffs when required
To participate in all team meetings and brainstorming sessions
Tracking of office stocks/supplies, and placing orders when necessary.
Required to work on Saturdays too.