Client Services & Communication Analyst at Bizpool Africa

Bizpool Africa – Our client is a premium Nigerian Fashion Brand inspired by the philosophy “man, know thyself”. Founded in Nigeria with a simple goal to become the top of mind fashion brand for the global citizen with a flair for fine tailoring and exquisite materials.

They are recruiting to fill the position below:

Job Title: Client Services & Communication Analyst

Location: Abuja

Job Description

A Client Services and Communication Analyst acts as a liaison between a business and its customers. Customer/Client Services Managers to provide their customers with reliable and impeccable service. A Client Services Manager works to ensure customers are satisfied, that orders or transactions are correctly processed and to answer questions or resolve customer complaints.
The individual will help business develop strong relationships with clients and customers; answering questions, taking orders, help resolving problems, processing refunds and making suggestions regarding the purchase of additional products and services.
The Customer Service / Communication analyst should be able to create communication content on behalf of the organization and should have Communication skills, customer service skills, conflict management skill, record and data management skill, Strong writing and analytical skill.

Duties and Responsibilities

Communicating with clients about their experiences with the luxury brand
Develop effective communication platforms for client and staff
Inspire repeat-business from clients
Monitor and measure satisfaction from Clientele
Liaise with different departmentsТ about client queries
Offer advice to client on our services
Develop surveys and capture client information
Participate in marketing campaigns in collaboration with digital and sales teams.
Provide advice on purchasing materials and other fashion asset of the luxury house
Answering client or customer questions about properly using or accessing a fashion style and outfits
Give the sales team extra support especially in terms of communications
Listening to customer or client complaints or concerns and working to resolve their issues
Ensure that all communications and marketing material aligns with brand standards
Conduct customer service workshops and presentations
Work with Digital & website team members to conceptualize and implement communications strategies and campaigns.
Support the management to respond to media inquiries and perform media outreach to achieve brand placement in publications
Develop informative and creative press releases, newsletters and related marketing materials
Create and implement effective communication strategies that build customer loyalty and satisfaction as well as brand awareness
Prepare detailed media activity reports
Create communication strategies for new products, services, events and promotions
Must be very creative, resourceful and innovative
Write, edit and distribute content, including publications, press releases, website content, speeches and marketing material that communicates the organization activities and services.

Skills and Experience

Proven experience as Customer / Client Service / Communications Officer or similar position
Result-driven and goal oriented
Strong writing and communication skills
Knowledge of office management and basic bookkeeping
Excellent use of English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Good organizational and multi-tasking abilities
Problem-solving skills
Interpersonal Skills.
Customer service orientation.