Client Services Manager at Demz Analytics

Demz Analytics is a software develoopment company with focus on building data driven applications and data science products.

We are recruiting to fill the position below:

Job Title: Client Services Manager

Location: Lagos
Reports to: COO
Commitment: Full time

Job Description

The Client Services Manager (CSM) ) is a dynamic professional responsible for overseeing all customer relations at our company. Our Company is on a mission to help our customers succeed by enabling the safe use of social media while protecting the enterprise from unnecessary risk and remaining compliant.

Responsibilities

Interact with the Company’s current and potential customers
Compile data from a range of different communication channels, including a company’s website, telephone, email, live chat, marketing materials and more recently, social media
Managing workflows and access controls
Analyzing data and schedules to suggest new processes and procedures
Create reports and dashboards based on requirements
Tracking daily tasks, measuring and reporting of all activities at a customer level
Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

Requirements

Experience working with global banks and/or large global companies
Bachelor’s degree required (Equivalent Salesforce work experience may be considered.)
2+ years of relevant Salesforce experience
Experience working in a FinTech
Track record retrieving and analyzing data using Excel, Salesforce.com, other CRM or data management/BI systems
Strong business analysis and functional experience with quantitative, analytical and organizational skills
Previous experience working in a SCRUM or agile environment preferred
Strong understanding of Salesforce.com best practices and functionality
A documented history of successfully driving projects to completion

Skills:

Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong attention to detail and excellent problem-solving skills
Exceptional verbal and written communication and presentation skills
Fluent in written and verbal English
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details
Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365
Ability to work as part of a team, build strong relationships, solve problems, improve processes, analyze trends, identify efficiencies, and champion change.
Experience using Salesforce data tools
Experience working with large-scale, complex datasets
Ability to understand and articulate complex requirements

Benefits of working with us