Clients Services Officer at Emplug Limited

Emplug – We are an unconventional 21st Century career solution centre for job seekers, young professionals and employers. Our career solution offerings reflect both local and global needs of the evolving workplace simultaneously. Bringing into perspective not only international best practices but tailored to local market needs. Our Unique approach does not only prepare our clients for their career and organizations for their work needs but retool them to stay ahead developing a proactive and strategic mindset.

We are recruiting to fill the position beow:

Job Title: Clients Services Officer

Location: Lagos
Duration: Full time employment

Job Description

Managing the Firm’s clientele base
Providing existing and potential clients information about the Firm’s services
Keeping accurate records of the Firm’s correspondences and transactions.
Improving the Firm’s client service procedures, policies, and standards.
Responding to and addressing clients’ queries and complaints efficiently, professionally and timely.
Posting and monitoring various social media accounts simultaneously
Driving engagement and conversations with clients and ultimately establishing brand loyalty
Identifying tactical and relevant opportunities to engage with potential clients
Work with Management on any other tasks that may emerge as a result of the growth of the Firm.

Qualifications & Experience

Minimum of Business or Marketing-related degree (Business Administration, Client Services, Management Studies, Marketing) or equivalent professional qualification.
Experience in a similar role will be acceptable if the desired academic qualification is not available
A minimum of 1 year experience in a similar role
Proven experience in customer and market research
Relevant administration, client management and industry knowledge
Proven entrepreneurial ability and capacity to identify business opportunities
Knowledge of French will be an advantage but not compulsory.

Skills & Competences: