Collections Officer at OTP Internet Technology (9 Credit)
OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.
We are recruiting to fill the position below:
Job Title: Collections Officer
Location: Lagos
Job Summary
- We are recruiting for a Collections Officer who can help us achieve our company’s financial goals.
- The ideal candidate for this position must be willing to work as part of a dynamic team.
Job Description
- Monitor accounts to identify overdue payments
- Make calls to clients about their loan repayments
- Advise customers on their various payment options and inform them of further actionsthat may be taken to collect overdue debts
- Negotiate payment plans and schedules
- Conduct collections process on each customer that includes, phone calls, emails and text messages
- Develop collection methods that brings in revenue and ensure full repayment of loans
- Keep accurate records and reports on collections.
Job Specifications
- Minimum of OND in related field
- Tech-savvy with working knowledge of Microsoft packages
- Goal oriented so as to meet daily targets
- Excellent communication skill (written and oral)
- Patience, ability to manage stress and negotiation skill.
- Open to working on Saturdays when required
- Customer service or contact center training/experience is an added advantage
- Minimum one (1) year experience in a similar position in a well structured organisation.
Application Closing Date
31st January, 2020.
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