Community Manager at Maurice Xandra Solutions Limited

Maurice Xandra Solutions Limited – Our client is an Art trading Technology Company, aimed at democratising the art economy by using a strategic blend of digital technology and online engagement to build and all-inclusive creative economy. They are on a mission to introduce art as a currency and make it more accessible to invest, trade and collect African Art. They have just concluded their second funding round and are at an exciting junction of getting ready to launch their Company to the world.

They are recruiting to fill the position of:

Job Title: Community Manager

Location: Lagos
Reports to: Chief Marketing and Communications Officer

Job Summary

We are looking for an experienced Community Manager to help manage our Client’s social media presence by supporting communications on various social platforms.
A community manager will create engaging online and offline conversations, and activities that meet the Company’s brand guidelines and overall communication style.
This individual will monitor social media channels to build a community of followers, handle support questions, and increase engagement.

Responsibilities

Community Manager role is responsible for developing and growing a vibrant online community for the Company.
He/she will be the Company’s brand ambassador, engaging with potential customers and building relationships with existing ones.
He/she will develop the right strategic campaign to engage and inspire our customers across all social platforms. Collaborating closely with our social media partners in gauging interest in the Company and effectively using social listening tools to monitor feedback and engagement to help shape key business decisions.
A community manager ensures that customers across our social media eco system are being nurtured and engaged with in line with our marketing guidelines. This individual is a “people person” and enjoys engaging with customers as well as providing excellent customer service to the online community.

Key Responsibilities

Developing and implementing Social Media campaigns for various social media platforms to align with marketing strategies
Create engaging content through various mediums to inform and influence
Plan engaging activities and topics to be discussed across the Company’s online communities (Telegram, clubhouse, Instagram, Twitter, Facebook).
Effectively moderate activities and ensure communication on the platforms meets the required the brand’s communication style.
Organize and manage community events to boost brand awareness
Implement social media strategies to increase engagement & followers
Responding to customer inquiries & comments on social platforms in a timely and professional manner
Build relationships with the online community
Stay up to date with the latest industry and digital trends – providing insights to feed into marketing and partnership strategy
Monitor and provide feedback on engagement/conversation via social media channels to leadership
Monitor, track and report on social media activities, engagement, feedback, and online reviews
Create an effective M&E framework and deliver key reporting
Liaise with Development and Sales departments to implement initiatives
Build relationships with customers, industry professionals and journalists.

Requirements

B.Sc qualification in Marketing or relevant field
Proven work experience as a community manager or similar role
Excellent organisational skills are required to monitor and facilitate communication across multiple platforms
Agility to quickly understand business operations and processes
Ability to identify and track relevant community KPIs
Excellent written and verbal communication skills – ability to create engaging content
Excellent interpersonal and presentations skills
Hands on experience with social media management
Solid knowledge of social media platform and social media management tools
Ability to interpret website traffic
Knowledge of online marketing
Attention to detail, critical-thinker, and problem-solver
Solid computer skills including knowledge of relevant software programs and analytical tools.