Community Manager at the Civic Innovation Lab

The Civic Innovation Lab is a community of interdisciplinary creative minds leveraging technology. We are focused on harnessing Creativity, Innovation, and Technology to solve our most pressing social and environmental issues. Launched in 2017; we provide a collaborative environment for entrepreneurs creating positive social and environmental impact in Nigeria.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos

Introduction

We seek a highly organised and charismatic individual for the role of a community Manager for our hub to oversee all aspects of the workspace operations including a programme of ongoing events.
A tech-savvy professional, experienced in social media, PR and promotional events would be a perfect fit.

Objective

Create innovative & exciting methods for public awareness & engagement to increase usage

Job Description

Implement social media & communication campaigns to align with marketing strategies.
Maintain an up to date register of community members and ensuring that notices are sent for renewals of office spaces promptly.
Writing blog posts, articles, newsletters, communications materials, and material for social media channels
Keep records of events ensuring that schedules do not clash and events are set up timely.
Launch community initiatives (e.g. maintain an online forum, create an events series & write email newsletters).
Provide engaging text, image & video content for social media accounts.
Maintain the content calendar and ensure it is regular, relevant & up to date.
Monitor & report on feedback & online reviews.
Liaise with management to relay customer feedback insights gained from conversations within the community.
Build relationships with customers, potential customers and industry professionals.
Stay up to date with digital technology trends.
Moderate online and offline conversations with our community and drive the awareness of the Hub projects through creative, clear and compelling web and social media communications.
Carry out other duties as assigned by senior management

The Person
The ideal candidate should have:

A Bachelor’s degree in English, Journalism, Marketing or related field.
Significant work experience as a Community Manager or other relevant role
Past evidence of successfully launching community initiatives (e.g. promoting products online via forums, beginning an ambassador program, producing an event series, writing newsletters etc.)
Aptitude for tracking relevant community metrics (e.g. repeat visits or inquiries)
Excellent written and verbal communication skills
Strong working knowledge of social media uses for management of brands
Knack for seeing and staying ahead of trends
Analytical skills to interpret traffic and online engagement metrics
Attention to detail and ability to multitask

Skills / Competencies:

Excellent communication (written and oral), interpersonal and negotiation skills.

Presentation Skills:

Extremely well organized
Ability to enable the community
Managing partners charged with executing creative content and new ideas
Ability to demonstrate sensitivity and respect for differences in individual perspectives, personality, work styles, and values
High sense of responsibility, accountability and dependability
Ability to understand learning needs.

Application Closing Date
25th July, 2019.

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