Contact Centre Agent at Credit Direct Limited

Credit Direct Limited isa leading innovation-driven financial services company based in Lagos, Nigeria with branches spread across the Country. We pioneered the unsecured micro-lending space in Nigeria and are positioned to be the dominant market leader in the Country and beyond.

Our services are hinged on a partnership with employers and our customers to provide friendly innovative loan and investment products while our various repayment options give our customers the freedom, flexibility, and confidence to enjoy their lives. Our services are trusted by over 300,000 active customers, the largest endorsement in the Nigerian public and private sectors; and this has inspired us to remain the leader in Nigeria’s micro-lending space.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Ikeja, Lagos
Employment Type: Contract

Job Responsibilities

• Handle customer enquiries via telephone
• Ensure that calls are handled professionally and manage the length of calls.
• Provide customers with needed information and support
• Make outbound calls and receive inbound calls
• Ensure that customers are satisfied with the services of the organisation
• Gather information from customers.
• Adhere to call script and call centre policies.

Requirements

• Candidates with OND, ability to speak Hausa is an added advantage.
• Candidates should possess 0-2 years work experience.

Application Closing Date
15th June, 2021.