Contact Centre Agent ata Workforce Group

Workforce Group – Our client, a reputable Commercial Bank, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Contact Centre Agent

Location: Lagos

Summary

• We are currently recruiting Contact Center Agents for a reputable bank
• He/She will be the liaison between the bank and its current and potential customers
• He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• HND / B.Sc. in any discipline.
• Must not be more than 28 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in English and any of these native languages: Hausa, Igbo and Yoruba.
• Must be resident in Lagos.

Application Closing Date
29th February, 2020.