Customer Business Manager at Kimberly-Clark

Kimberly-Clark makes the essentials for a better life with well-known brands that matter every day – at home, school, work and on the go.

Throughout our 144 years, we have challenged conventional wisdom to innovate products that better meet the needs of consumers. We have created new categories with top brands like Kleenex®, and redefined categories with Huggies® and U by Kotex®.

We are recruiting to fill the position below:

Job Title: Customer Business Manager

Location: Lagos
Additional: Locations
Time Type: Full time
Worker Type: Employee
Worker Sub-Type: Regular

Job Description

To develop and implement customer and/or distributor business plans that will deliver budgeted turnover, profit, growth, share and innovation targets by category and /or brand within the region. Including appointing, managing, leading and directing a framework of distributors and wholesalers to increase numeric and weighted distribution and ensuring the effectiveness of field sales activities.

Main Responsibilities

Develop and implement a customer and /or distributor business plan that is aligned to the customer’s and/or distributors needs, Region Business & West Africa objectives, marketing and category plans and will deliver budgeted growth targets by Category (to be done jointly with Customers and/or distributors where appropriate).
Ensure strategic opportunities and objectives by Channel and by Category/brand are incorporated into the Customer Business plans
Support Marketing in the development of Customer specific Category /and or Shopper Marketing Strategies.
Continually monitor and analyse competitor activity & pricing as well as customer performance against the agreed objectives and if required, develop and implement the appropriate corrective action to ensure that targets are achieved.
Implement, monitor and evaluate agreed POP (pricing, promotions, ranging, and merchandising) plans on a monthly basis.
Ensure all pricing is negotiated in line with objectives and that pricing is effectively administered
Develop and communicate monthly, quarterly and annual reviews to customers and/or distributors
Liaise with logistics, planning, debtors and field sales / distributors to ensure that the customers’ service needs are met.
Monitor customer service levels (order fill, case fill, credit notes, on-shelf availability) and develop corrective plans to address any issues.
Negotiate and agree trading terms , pricing and distributor contracts based on the business objectives and strategic importance of the Customer ( to include annual growth targets by category, promotional spend, payment terms, delivery allowances) and distributors- where applicable.
Input and co-ordination of monthly, quarterly and annual demand forecast by account by brand and SKU.
Track profitability of all distributors so as to ensure the sales mix within each of the distributor’s basket is in line with the overall pricing strategy and in line with the approved issued mandates.
Enable product knowledge with all distributor sales forces and identify opportunities to get the best out of the distributor sales teams through individual performance management and team segmentation. Develop and implement training programs
Develop and implement incentives and sales promotions that deliver to agreed sales and distribution targets
Ensure that time is spent with the Distributor’s reps, to ensure a thorough and comprehensive understanding of the issues and opportunities within the territory.
Ensure that the company at all times has the right product offer and materials in the market place relevant to its competitors and specific to the market and consumer’s needs.
Re-define geographic territories as and when the business requirement presents itself and constantly look at new and innovative ways to improve the route to market for the indirect channel.

Qualifications

University Education with at least 10 years selling and or Trade Marketing experience, of which 2 years must have involved with senior level management interaction.
Experience of managing a sales team.

Global VISA and Relocation Specifications: