Customer Care Executive at a Real Estate and Construction Company

A Real Estate and Construction Company headquartered in Lagos is currently looking for qualified candidates to take up the position of:

Job Title: Customer Care Executive

Location: Lagos
Employment Type: Full-time

Job Description:
The candidate will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by use of available software
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, •Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Bachelor Degree in Mass Communication, Business Administration, Sociology, Economic, Public Administration etc.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Previous experience in Customer Service role an added advantage.

Remuneration:
Attractive Salary

Application Closing Date
28th February, 2022