Customer Care Executive (Rivers) at SEND – MRG People Partners

MRG People Partners – Our client, SEND, is a Digital Freight Forwarder and Customs Broker for Africa. They manage the entire process of shipping cargo by air and ocean, including customs clearance and trade finance. Think about them as a door-to-door import and export service.

Their platform provides instant quotes, document management, cost transparency, and cargo visibility. They are on a mission to make trade easier in Africa and are funded by Y Combinator, Ventures Platform, Ingressive Capital, and others. SEND is looking to create a great workplace where the best of the best want to go to thrive. They believe that high-performing people who are happy are the secret sauce to building a world-class company.

They are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Port Harcourt, Rivers
Employment Type: Full Time

Description

Our client is recruiting a Customer Care Executive to join their growing team. The Customer Care Executive would be the first point of contact for customers and will be responsible for responding to client requests.
Seeing as they are in a hyper-growth mode, client satisfaction is critical to that success. They are looking for someone who is a self-starter, comfortable working in an unstructured environment, inquisitive, personable, and looking to play a big role in the future of tech.

You will be required to:

Monitor all incoming calls from customers for all inquiries about products and services.
Analyze all customer issues and assist to resolve them within the required time frame.
Coordinate with customers and ensure appropriate questioning to identify issues.
Manage all customer inquiries and summarize the same to be presented to management.
Maintain knowledge on all customer requirements and provide appropriate solutions.
Maintain accuracy of all data and verify the same for all customer services.
Analyze all issues and recommend alternative solutions to ensure effective resolution.

Requirements

2+ years of Customer care experience.
Experience with Zendesk, Hootsuite, Freshdesk, Jira service Desk.
Comfortable operating in a fast-paced environment and maintaining a calm, polite and professional outlook in stressful situations.
Excellent written and verbal communication skills.
Attention to detail and ability to keep accurate records and documentation.
Excellent client engagement and relationship management capabilities.
Excellent written and verbal communication in English.
Prior experience in the logistics industry is an added advantage.
Ability to explain complex concepts in a clear and simple manner to clients.

Benefits