Customer Care Officer at ExchangeIndeed

At ExchangeIndeed, we are the most reliable, fastest and cheapest e-currency exchanger since 2009 (buy/sell perfectmoney, webmoney, Egopay, bitcoin, okaypay, payza in nigeria).

We are a perfect money exchanger of repute and we pride ourselves to instantly fund perfect money account for both small and large orders efficiently.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Lagos

Responsibilities

• Providing support,help and advice to customers who use the companies products or services, answering questions, writing uporders
• Answering all email enquiries within 15 minute.

Duties

• Dealing with customer inquiries by telephone, email, letter
• Ensuring that a customers problem is brought to a satisfactory conclusion.
• Involved in developing a customer service policy.
• Collecting and analyzing data to monitor the level of customer service.
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.
• Occasionally having to work in the company call centre.
• Ensuring all telephone calls are answered within a 15 second time frame.
• Using Word & Excel to write reports and create invoices.
• Maximizing every sales inquiry.
• Working as part of a team in a busy and dynamic contact center.
• Responsible for responding effectively to the diverse needs of each customer.

Application Closing Date
8th July, 2020.